Refund policy

Return & Refund Policy – Mahadev Traders

Last Updated: 26 October 2026

At Mahadev Traders, we aim to provide our customers with a smooth and reliable shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is significantly different from its description on our website.

Return requests must be submitted within 7 days of delivery. Products should be unused and returned with their original packaging, tags, and accessories, wherever applicable.

Certain products may not be eligible for return due to hygiene, customization, or other legitimate restrictions. Any applicable restrictions will be communicated on the relevant product page.

2. How to Request a Return

To request a return:

  1. Contact us through the contact form or contact details available on our website.

  2. Provide your order number and the reason for the return.

  3. Share clear photographs or videos of the damaged, defective, or incorrect product, where applicable.

  4. Wait for our team to review your request and provide return instructions.

Please do not send a product back before receiving return instructions from our team.

3. Refund Policy

Once the returned product has been received and inspected, we will inform you whether your refund request has been approved.

If approved, the refund will be processed to the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

We aim to initiate approved refunds within 7–10 business days after approval.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide photographs or videos to help us assess the issue. Eligible cases will be resolved through an appropriate replacement, return, or refund in accordance with applicable law.

5. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been dispatched, cancellation may not be possible, and the applicable return process may apply.

If payment has already been collected for an approved cancellation, the refund will be processed to the original payment method wherever possible.

6. Non-Returnable Items

Products that have been used, altered, or damaged by the customer, or returned without required original packaging, may not qualify for a return, except where applicable law requires otherwise.

Products identified as non-returnable on their product pages may also be excluded, subject to applicable consumer protection laws.

7. Return Shipping Charges

If a return is due to a damaged, defective, or incorrect product, Mahadev Traders will determine an appropriate return or resolution arrangement.

For other eligible returns, return shipping charges may be the customer's responsibility where permitted by applicable law and communicated in advance.

8. Exchanges

Exchanges are subject to product availability. If an exchange is unavailable, an eligible customer may be offered a refund or another appropriate resolution.

9. Late or Missing Refunds

If you have not received your approved refund within the expected timeframe, please check with your bank or payment provider first. If the issue continues, contact us through our website for assistance.

10. Policy Updates

Mahadev Traders may update this policy from time to time. Any changes will be published on this page with a revised date. Nothing in this policy limits the rights available to customers under applicable law.

11. Contact Information

For return, refund, replacement, or cancellation requests, please contact us through the contact form or contact details available on our website.

Legal Business Name: Ikbal
Trade Name: Mahadev Traders
Business Type: Proprietorship
Business Address: 4th Floor, Building No. 2, Ikbal, Ernakulam Bypass, Kochi, Ernakulam, Kerala – 682011, India.